Case Manager - Mascot

Case Manager

For all people in Australia living with mental health and wellbeing challenges to live a life that is meaningful to them

Position details

• Full-Time, Permanent Position
• Classification: SCHADS Level 4 $88,169 - $94,888+ Superannuation
• Salary packaging arrangements providing tax benefits available for living and entertainment expenses increasing your take home income where part of your wage is paid tax free each pay, savings thousands in tax each year
• Location: Mascot, NSW

About your new role
Supported Transition and Engagement Program (STEP) is for people either sleeping rough or with a history of homelessness to secure long-term housing and access wrap around support to remained housed. At Neami Mascot, there are two programs – STEP Aand STEP B – which deliver this service. STEP B works with Social Housing provided by Homes NSW for housing pathways for clients referred to our program. The program offers post crisis support focusing on helping people access and maintain long-term housing through housing first approach. The program works in partnership with external community services, Homes NSW, and health services to address the needs of people with complex individual needs and long histories of sleeping rough or unstable housing.


Case Managers will collaborate with consumers to develop, coordinate and implement case management plans that guide consumer’s support.Case Managers refer and facilitate access to integrated services that focus on consumers progressing towards consumer identified needs, and improved health and wellbeing outcomes alongside specialised services. Support includes coordinating care with consumers, families and external stakeholders to navigate systems, services, and connection with supports available to them. Case Managers will build and maintain professional relationships with stakeholders and community partners to facilitate holistic care for people accessing the service.

What you will bring to the role

• Formal tertiary qualification in a related field and/or equivalent experience working in a relevant setting.
• Relevant transferable skills and experience.
• Ability to use personal judgement and expertise to independently make decisions regarding service provision within relevant program and sector guidelines and practices including de-escalation and consumer interviews.
• Nationally Coordinated Criminal History Check
• Current Working with Children Check
• Current Australian drivers licence
• Australian working rights

What will Neami offer in return?

• Generous leave entitlements including paid parental leave, an Accrued Day Off each month, Gratis Leave and Wellness leave
• Professional development through regular practice development sessions and coaching with your supervisor
• Ongoing extensive in-house Learning and Development programs to encourage learning and skill-building
• Employee Assistance Program (EAP) through TELUS - providing holistic health and wellness supports and resources to Neami staff and their immediate family
• Flexible work arrangements are available for maintaining your work-life balance
• 17.5% Annual Leave Loading
• Fitness Passport membership to support your health and wellbeing (available in most States/Territories and subject to minimum working hours and/or length of service)

What the role requires

• Nationally Coordinated Criminal History Check (police check) – disclosable outcomes considered
• CurrentWorking with Children Check – required before commencement of work
• Current Australian drivers licence
• Australian working rights

How to apply

The terms and conditions of the role are listed in the attached position description (please select paperclip icon).

To apply for this position, please:

• Click the 'Apply' button where you will need to create a username and password
• Upload your resume and cover letter

If you have any further questions regarding this role which are not addressed in the job advertisement or position description, or if you require any adjustments to participate in the recruitment process, please contact:

Katie Ambrose, Service Manager: katie.ambrose@neaminational.org.au

If you have any technical issues when applying for this role, please email careers@neaminational.org.au for assistance. Note: applications will not be accepted at this email address.

Applications Close: 30 April 2026

Be Yourself - Neami values and celebrates diversity including multidisciplinary teams and the unique backgrounds, experiences and contributions that each person brings to our community. First Nations people, those identifying as LGBTQIA+, people with disabilities and culturally and linguistically diverse people are encouraged to apply. Our aim is to create a workforce that is accessible, inclusive and reflects the community in which we live.

Neami is committed to the safety and wellbeing of children and young people. We commit to providing accessible and safe physical and online environments for all children and young people. Click Here for full statement.